Terms & Conditions

Effective Date: July 30, 2026

Welcome to LoungeLizardAgency (“we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website and the web design, development, digital marketing, SEO, branding, hosting, maintenance, and related services we provide.

By accessing our website or purchasing any of our services, you agree to comply with these Terms & Conditions. If you do not agree with these Terms, please do not use our website or services.

1. Our Services

LoungeLizardAgency is a professional website design and digital solutions agency providing services including, but not limited to:

  • Custom Website Design
  • WordPress Development
  • Shopify Store Development
  • WooCommerce Development
  • E-commerce Website Design
  • Landing Page Design
  • Website Redesign
  • Website Maintenance
  • Website Hosting
  • Search Engine Optimization (SEO)
  • Branding & Graphic Design
  • Speed Optimization
  • Technical Support
  • Website Consultation

The scope of each project will be agreed upon before work begins.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You have the legal authority to enter into this agreement.

3. Project Quotations

All quotations provided by LoungeLizardAgency are valid for the period stated in the proposal unless otherwise specified.

Project pricing depends on:

  • Project requirements
  • Features requested
  • Project complexity
  • Timeline
  • Additional services

Any work requested outside the agreed project scope may require additional charges.


4. Project Requirements

Clients agree to provide all necessary content, images, logos, login credentials, and other required materials needed to complete the project.

Delays in providing required information may result in project timeline extensions.

5. Payments

Unless otherwise agreed:

  • A deposit may be required before work begins.
  • Remaining balances are due upon project completion or according to the agreed payment schedule.
  • Work may be paused if payments become overdue.
  • Ownership of the completed website remains with LoungeLizardAgency until full payment has been received.

6. Revisions

Most projects include a reasonable number of revisions as outlined in the project agreement.

Additional revisions beyond the agreed scope may incur additional fees.

Major design or functionality changes requested after approval may be treated as new work.

7. Client Responsibilities

Clients are responsible for:

  • Providing accurate project information.
  • Supplying website content.
  • Reviewing work promptly.
  • Responding to communications within a reasonable timeframe.
  • Maintaining backup copies of their own website content where applicable.

8. Project Timelines

Estimated completion dates are provided in good faith.

Project timelines may be affected by:

  • Client delays
  • Additional revision requests
  • Third-party service delays
  • Technical issues beyond our control

We are not responsible for delays caused by incomplete client communication.

9. Website Hosting & Maintenance

If you purchase hosting or maintenance services from LoungeLizardAgency:

  • We will make reasonable efforts to keep your website operational.
  • Scheduled maintenance may occasionally require temporary downtime.
  • Third-party hosting providers may experience outages beyond our control.

Maintenance plans cover only the services specified in your agreement.

10. Search Engine Optimization (SEO)

SEO services are intended to improve your website’s visibility.

However, we do not guarantee:

  • Specific keyword rankings
  • First-page Google rankings
  • Increased sales or revenue
  • Traffic growth within a specific timeframe

Search engine algorithms change frequently and are outside our control.

11. Intellectual Property

Upon full payment:

  • Clients own the final approved website design and content specifically created for their project.
  • LoungeLizardAgency reserves the right to display completed projects in its portfolio unless otherwise agreed in writing.

Third-party themes, plugins, fonts, stock images, and software remain the property of their respective owners and are subject to their own license agreements.

12. Third-Party Services

Your website may use third-party services such as:

  • Hosting providers
  • Domain registrars
  • Payment gateways
  • Email providers
  • WordPress plugins
  • Shopify apps
  • Analytics tools

LoungeLizardAgency is not responsible for changes, pricing, outages, or policies of third-party providers.

13. Acceptable Use

You agree not to use our website or services to:

  • Violate any applicable laws.
  • Distribute malware or harmful software.
  • Attempt unauthorized access to our systems.
  • Infringe intellectual property rights.
  • Send spam or fraudulent communications.
  • Engage in activities that may damage our reputation or systems.

14. Cancellation

Either party may cancel a project with written notice.

If work has already begun:

  • Clients are responsible for payment for work completed up to the cancellation date.
  • Deposits are generally non-refundable once project work has commenced unless otherwise agreed.

15. Refund Policy

Refund eligibility depends on the nature of the service provided.

Generally:

  • Deposits are non-refundable once work has started.
  • Custom design and development services are non-refundable after substantial work has been completed.
  • Refund requests will be reviewed fairly on a case-by-case basis.

Please refer to our Refund Policy for complete details.

16. Limitation of Liability

To the fullest extent permitted by law, LoungeLizardAgency shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or services.

Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

17. Privacy

Your use of our website is also governed by our Privacy Policy.

We are committed to protecting your personal information in accordance with applicable privacy laws.

18. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of our website or services constitutes acceptance of any changes.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing our business operations, without regard to conflict of law principles.

20. Contact Us

If you have any questions regarding these Terms & Conditions or our services, please contact us through the Contact page on the LoungeLizardAgency website.

We will be happy to assist you.